Refund & Returns Policy
We make every effort to provide full details and accurate images for all of our products. If you have any questions about a product or would like help matching the colours of fabric, thread, zips or other items, we are happy to help.
CUT GOODS: Cut fabric, ribbons and trims can’t be returned unless damaged during shipping. If you discover a flaw or damage please contact us with photos. We will work with you to resolve the issue quickly and make things right, whether you wish to return the item, exchange it or receive credit.
If you wish to cancel your order after placing it but before it has shipped, we may do so at our discretion. Cancelling an order after placing it or requesting substantial changes to an order may be subject to a 10% restocking fee.
OTHER ITEMS: Unused and unopened skeins of yarn, thread and other products can be returned in their original condition within 14 days for exchange or store credit. When making an exchange, the customer must pay for all shipping costs associated with the exchange. If these items are purchased online, you have a statutory right to a refund if you notify us within 14 days of your intent to return them and return them to us within a further 14 days.
JANOME SEWING MACHINES: If you’ve received a machine and you feel it is faulty or has been damaged, please contact us immediately. We will need as many details as possible about the fault and pictures if damage has occurred. In these cases, we’ll advise you of the steps we can take to resolve the issue, replace the machine or process the return.
If you’ve purchased a machine and changed your mind, you have the statutory right to return it if the following conditions are met:
The item(s) is in stock condition i.e. as it was when it was delivered to you
You inform us of your desire to cancel within 14 calendar days of delivery of the product(s)
You pay the return delivery charges
Goods are returned to the shop within 14 calendar days of cancellation
We will withhold refunds until the goods are returned (or evidence of return is provided) and we can reduce the amount of money refunded for goods returned which show evidence of use beyond the handling necessary to see whether the goods were as expected. We will refund within 14 days of cancellation of service contract or receipt of goods (or of evidence of the consumer returning them). Where the consumer cancels a contract, any ancillary contract (such as a warranty or credit agreement) is automatically cancelled.
TO MAKE A RETURN: Send items with your original receipt, your email address, phone number and shipping address to:
The Nimble Thimble
1D Well Street
Buckingham MK18 1EW
We recommend you send any returns by recorded delivery and obtain proof of postage. We cannot be held responsible for items that are lost or damaged in transit.